Shipping Information

Depending on your location and the type of goods you have purchased, CrazySales.com.au will dispatch your goods with 1 of 3 transport providers.

1.eParcel/Australian Air Express (for items that weight 22kg or less)

• What is eParcel Post?

  eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at www.eparcel.com.au
  

• What is Australian Air Express?

  Australian Air express specialises in Australia wide small parcel deliveries. The delivery status of a package can be checked via the Internet at http://www.aae.com.au/desktopdefault.aspx/tabid-14/

• How they work.

  Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.

  This will usually happen the evening your parcel is dispatched or early next day.

  Your eParcel number is included in your shipping confirmation email. When checking the website www.eparcel.com.au using your eParcel number 16536XXXXX you should see something like this:

  Delivery Number	16536 XXXXX
  Location	LOCAL PARCEL CENTRE
  Time this Status Occurred
  Status	Received at Parcel Centre for Processing

Once the parcel has reached your local delivery centre another scan event will be created and checking the eParcel website www.eparcel.com.au using your eParcel number 16536XXXX number will show you something like this:

Delivery Number	16536 XXXXX
Location	LOCAL PARCEL CENTRE
Time this Status Occurred
Status	Ready for Delivery

The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

Expected Delivery Times provided by Australia Post eParcel

From CrazySales.com.au to	Applicable Postcodes	Delivery Standard (Business Days)
Sydney	1000-2249;2555-2574;2740-2786	2-4
Canberra	0200-0299;2600-2620;2900-2920	2-4
Newcastle	2282-2310	3-5
Wollongong	2500-2506;2515-2530	3-5
Gosford	2250-2263	3-5
NSW Country	2264-2281;2311-2499;2507-2514; 2531-2554;2575- 2599;2631-2739; 2787-2899	4-6
Melbourne	3000-3210;3335-3341;3425-3443; 3750-3811;3910- 3920;3926-3944; 972-3978;3980-3983;8000-8999	1-3
Geelong + Ballarat	3214-3220;3350;3353-3356	1-3
Victoria Country	3211-3213;3221-3334;3342-3349; 3351-3352;3357- 3424;3444-3749; 3812-3909;3921-3925;3945- 3971; 3979;3984-3999	2-4
Brisbane	4000-4209;4500-4549;4999;9000-9799	3-5
Gold Coast	4210-4229	4-6
Sunshine Coast	4550-4575	4-6
Ipswich	4300-4307	4-6
QLD Country Near	4230-4299;4308-4499;4576-4689	4-6
QLD Country Far	4690-4899	5-9
Adelaide	5000-5199;5800-5999	2-4
SA Country	5200-5749	3-5
Perth	6000-6205;6800-6999	4-6
WA Country Near	6206-6699	5-7
WA Country Far	6700-6799	10-14
Tasmania	7000-7099;7100-7500,7151	3-6
Northern Territory	0800-0834;0835-0899	5-9

2.Toll IPEC (for items over 22kg)

Where items exceed 22 kg they require a more specialised delivery service. Toll IPEC specialise in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.

Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.

For very large item deliveries our vehicle will be equipped with a hydraulic tailgate, and the driver will have a trolley to ensure that your item can be safely delivered to your door. .

According to Toll IPEC’s delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.

Australia wide estimated delivery times are as follows

State	Time
VIC	3-4 Working days
NSW	4-5 Working days
QLD	5-7 Working days
SA	4-5 Working days
WA	7-10 Working days
ACT	4-5 Working days
NT	7-10 Working days
TAS	5-7 Working days

3.DHL / UPS and EMS Express Shipping -

Unfortunately, we cannot ship to a PO Box. Please provide a non-PO-Box address. If there will be no one home during the day, we advise you to ship your parcel to your work address.

We ship the item(s) by DHL / UPS from our warehouses overseas. Your item(s) will normally be sent out within 3 business days and it takes approximately 3-7 business days to arrive depending on the destination. Approximately 10% of parcels delivered may take longer than the official estimated time due to customs clearance and remote area destinations.

For remote-area destinations:
We will send your item(s) via EMS if you are in a remote area. Remote areas are defined in the link below:
http://remoteareas.dhl.com/jsp/first_main.jsp

Taxes/customs duties:
Australia allows free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.

We will endeavor to assist and cover in cases where duty is charged, if you are charged customs then please collect the package, pay any fees due and then contact us and we will reimburse you.

Shipping charges for multiple items

In order to provide postage discounts on multiple items, CrazySlaes.com.au would need to dispatch all items together. CrazySales.com.au does not do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia.

Currently, CrazySales.com.au calculates postage costs on a per item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from our depot to your front door. Our experience has been that customers value the added security this dispatch system provides.

Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery

Crazysales.com.au subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.

Why are packages occasionally undeliverable?

Incorrect Address.Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.

Failed Delivery Attempt . If you are not at home when your package arrives and it was being delivered by Post eParcel or Australian Air Express, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.

Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.

If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.

Tracking your package
1.eParcel

If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy. eParcel tracking http://auspost.com.au/track/

2.Toll IPEC

If your goods have been dispatched with Toll IPEC, please contact Toll IPEC on 1300 366 684 or https://online.toll.com.au/trackandtrace/index.jsp

3. Australian Air Express

If your goods have been dispatched with Australian Air Express, just click on the following link, please make sure you have your tracking number handy. http://www.aae.com.au/desktopdefault.aspx/tabid-14/

4.Regular Mail
Using Australia Post's regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received withing 2-15 business days of dispatch.

5.Tracking your DHL / UPS parcel:
To track your DHL parcel, please visit http://www.dhl.com.hk/en.html or call 13 14 06
To track your UPS parcel, please visit http://www.UPS.com/content/au/en/index.jsx

6.Tracking your Australia Post parcel:
http://ice.auspost.com.au/ or 1800 007 678

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Scheduling Delivery

eParcel

The package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office.

Australian Air Express

Your package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office or the nearest depot.

Dropshipping

If you wish to purchase goods in bulk to resell them (on eBay, at local markets, small retailers or fundraisers), CrazySales.com.au will be happy to ship these goods directly to your customers.

Pickups not available

CrazySales.com.au is unfortunately unable to offer a pickup service for a number of reasons:

CrazySales.com.au ensures that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would impact on the existing streamlined logistics process and slow down delivery time for all customers.

Insurance

CrazySales.com.au incorporates the cost of insurance into its shipping charge, so there is never a concern about your goods being lost in transit.

Should your goods not arrive, CrazySales.com.au will resend the item.

Return Policy

Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approve from our Customer Service Team. The product must be returned to us within 30 calendar days from the approve date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our courier TOLL IPEC, we will send you details of calling our courier (TOLL IPEC) to pick them up from your place.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services. Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense. Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.

The CrazySales 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. Even if your purchase is not defective, if you're not happy just return it within 30 days of dispatch, and we'll issue you the full value of your product in store credit to spend on anything else in our shop.

Your Privacy & Security

Effective date of this privacy policy. 17/01/2008

Introduction to our Privacy Policy

This web site is subject to the National Privacy Principles under the Australian Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000). This Privacy policy explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us when registering with us on our Web site www.crazysales.com.au. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Crazy Sales has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at info@crazysales.com.au. If you are not satisfied with our response you can contact TRUSTe here.

What Information Do We Collect?

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you wish to purchase a product from this website we may collect details such as your name, address, delivery address, telephone numbers and other information relevant to your purchase.

As we are required by law to obtain your consent to the collection of "sensitive information" (such as address, name and phone number), we will assume that you have given consent to the collection of all information you have provided to us for use in accordance with this Statement, unless you tell us otherwise.

How We Collect Information

We may collect personal information about you when you visit our website, when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), or when you have contact with us in person. We will not collect any personal information without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.

How We Use Your Personal Information

We generally collect your personal information for the following purposes:

• To facilitate your access to our website, products and services
• To deliver products you have ordered from us
• To conduct marketing activities
• To provide you with information about our products and services
• To seek your opinion on our products, services, marketing and website.
• Send you a newsletter.

Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to develop a profile of who is using our service and what their interests are this assists us in offering products to suit the needs of the users of this website.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:

• Deliver products purchased from this website
• Provide electronic funds transfer services, credit card account processing and related services

In these situations, the third party contractor is strictly from using any prohibited personal information about you except for the specific purpose for which we have supplied. We may also disclose your personal information to various law enforcement agencies and governments around the world for security, to comply with a subpoena, customs and immigration purposes. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access & Correction of Information About You

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with within in a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Keeping Your Personal Information Up To Date

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by emailing our Customer Support at info@crazysales.com.au

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by fill in Unsubscribe Form (http://www.crazysales.com.au/index.php?newsletter=yes&todo=1) or you can contact us at info@crazysales.com.au

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Third Party Cookies

The use of cookies by our affiliates, tracking utility company and service providers are not covered by our privacy policy. We do not have access or control over these cookies. Our affiliates, tracking utility company and service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Crazy Sales stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at info@crazysales.com.au to request that we remove this information from our database.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Crazy Sales. If you submit personal information to any of those sites, your information is governed by their privacy policys. We encourage you to carefully read the privacy policy of any Web site you visit.

Blogs

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Live Chat

We use a live chat feature to assist you with customer services. If our chat feature is offline we will collect your name and email address so that we may reply to your request. We will email you a full live chat history at end of live chat service.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as post code).

Security of Your Personal Information

We will securely hold your personal information and we will not trade, rent or sell it.

We will take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, SSL encryption, passwords, anti-virus software and email filters acto to protect all our electronic information.

We take all necessary measures to ensure the security of hard-copy information.

Once your transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.

Data Retention

If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@crazysales.com.au. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Resolving Your Concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.

Email: info@crazysales.com.au
Fax: (03) 9548 0779
Post: The Privacy Officer, PO BOX 1016, Springvale, VIC 3171.

Changes to This Privacy policy

We may amend this Privacy policy as our business requirements or the law changes. Any changes to this Privacy policy will be updated on www.crazysales.com.au, so please visit this page periodically to ensure that you have our most current privacy policy.

If we make any material changes we will notify by means of a notice on this Site prior to the change becoming effective.