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Have a question and would like an answer?
Please check the FAQ page on our online Help Centre!

Should you like to be in touch with our Customer Service Representatives, feel free to contact us via either method stated below.




  1. SEND US AN EMAIL for All Enquiries

    If you would like a Customer Service Representative to contact you, please complete the form below. You will receive our response regarding your enquiries within 24 hours.
  • Note: All pending orders can be cancelled. If your order is in "PROCESSING" status we are unable to cancel the order. Please make sure that all information is correct before proceeding to the next step. For further assistance please send us an email at info@crazysales.com.au and one of our Customer Service officer will be happy to assist you.
  • Note: Changes on shipping address is possible if the order is on "PENDING" status only. Once the status changes to "PROCESSING", no changes are allowed by the system. Please make sure that all information is CORRECT before proceeding to the next step. If you would like to continue with the payment, however needs further assistance please send us an email at info@crazysales.com.au and one of our Customer Service officer will be happy to assist you.
  • Note: Before sending your enquiry, may we kindly request if you could try to track and trace your order on the appropriate tracking website. How to Track & Trace Your Item
    If you still unable to locate your parcel please feel free to fill out the FORM below and we will assist you in checking on the status of your order.
  • Note:
    If the delivery concern is within the specified ETA (How to Check the ETA) may we kindly request if you could wait a few more days, since we believe that your parcel is on its way to your location.

    If the delivery concern is beyond the specified ETA (How to Check the ETA) please feel free to check your parcel within the nearest local post office in your area. There is a possibility that the parcel is Awaiting Collection within the post office in your area.

    If all the steps have been done and still unable to locate your parcel please feel free to fill out the FORM below and we will assist you in checking on the status of your order.
  • Note: Please be informed that we do not stock extra parts for our items on sale, thus we are unable to sell parts for most of the products. However, we will cover the warranty of the item that was purchased from our online store.

  • You don't get exactly what you had in mind and want to return the item? Don't worry! Kindly go through the terms & conditions of our 30 Day Change-of-Mind Policy by clicking at the logo itself.
  • (Kindly refer to User manual if applicable or send us photo(s) of the part in question)
  • Note: Please make sure to take a clear picture showing the related issue being reported. Kindly make sure that the photos attached will help our Customer Service team to easily identify the problem for immediate resolution.
  • Note: Please provide detailed information regarding your issue. This is for our Customer Service team to immediately resolve your case.
    Please indicate CORRECT SHIPPING ADDRESS and PHONE #, as well as your specific request if applicable.
    (Max number of characters: 2000)
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