Q10. What happen with the CrazyPoints if I have the item refunded?
If an item is refunded, the CrazyPoints you have earned by purchasing this product will be deducted from your account.
If an item is purchased by using CrazyPoints in conjunction with any other kind of payment, we will refund the money and CrazyPoints you have used.
An item is $13 + $3(Delivery and Handling Fee) = Total Amount of $16.
You have used 1000 CrazyPoints (Value = $10) to get $10 discount so total amount now is $6. Then you paid $6 to purchase this item.
You have earned 3 CrazyPoints. (As Delivery and Handling Fee is excluded when calculating the amount of points earned)
To refund this item, you will have 3 CrazyPoints deducted from your account, but will have $6 refunded plus 1000 CrazyPoints back to you.
For other question(s) which isn’t listed above, please email our customer service team at firstname.lastname@example.org – our customer service team will be happy to assist you.
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