Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

We use Australia Post eParcel / Regular Mail, Australian Air Express , DHL , UPS and TIG Freight Management. Orders within Victoria, Australia receive Standard Shipping which will be either eParcel or TIG (whichever is more cost effective).

1. eParcel
If your goods have been dispatched with eParcel, just click on the following link --please make sure you have your tracking number ready. eParcel: www.eparcel.com.au

2.Australian Air Express (AAE)
If your goods have been dispatched with AAE, just click on the following link--please make sure you have your tracking number ready. http://www.aae.com.au/desktopdefault.aspx/tabid-14/

3.Toll Ipec
https://online.toll.com.au/trackandtrace/index.jsp

4. UPS
http://www.ups.com/content/au/en/index.jsx

Please contact us with your order number. We will resolve this mistake as soon as possible.

Please contact us with your order number. We will resolve this mistake as soon as possible.

All delivery shipments are fully insured . If your item is lost in transit, we will replace it at our cost.

eParcel and AAE deliver Australia wide including residential, business and PO BOX addresses. But there are a small number of areas that they will not be able to deliver, such as Norfolk, Christmas Island and Cocos Island.

TIG Freight Management Logistics delivers to all major areas in Australia including residential and business addresses.

Alternatively, you may simply input your postcode in the "Your Postcode" box of each product listing to enquire about deliverable locations. If the postcode is an area that the courier is able to deliver, it will automatically display the postage fee. If "Wrong postcode" is displayed, it means either you have input an invalid postcode or that area is not a deliverable location.

Currently we are unable to make shipments to locations beyond Australia . However, our marketing department is considering the potential of expanding globally. We shall keep you informed via our weekly Newsletter to keep you updated. Subscribe to our Newsletter now.

Yes we provide combine shipping for most of our Products.

Products eligible for combined shipping are marked as "Combine Shipping & Save" . To take advantage, just add two or more eligible products to your shopping cart.
For the exceptional items, please check in “Help” for the terms and conditions applied.

Yes we can ship via Express Post for an additional fee. Please select the Express Post option when checking out your order for Express Post Delivery.

We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would complicate our logistics process and delay delivery time for all customers.

If your package is delivered by TIG Freight Management Logistics, and no one is available to sign for the parcel, a card with contact information will be left; customer can contact Toll IPEC to arrange for a second delivery.

Also, for the items sent by UPS courier, if no one is available to sign for the parcel, a card with contact information will be left.

The estimated delivery date is counted from the day we dispatch your items, we suggest you visit " Where can I track my order?" first, or you can contact us and we will resolve this matter as soon as possible.

We can ship your order to your PO BOX address via eParcel and AAE only. You can find the details in "Shipping info" section of each product page.

To change address in your account, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to finish.

However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.

We have 2 exceptions to the combine shipping system:

a) Due to minimum charges set by courier companies, there may be no additional shipping discount for individual items weighing less than 0.5kg.
b) Items shipped via regular mail can only be combined with multiple of the exact same product to receive a combined shipping discount.

Crazysales is now introducing a range of innovative delivery choices with Australian Post to make it much easier and more convenient in receiving your purchases with us. Please kindly note that we can only deliver your parcel on the selected day if the payment for your order is confirmed within the day. The options provided are according to the ETA (Estimated Time of Arrival) of your postcode, and unfortunately we are unable to provide over-night delivery.

These choices include:

At this stage delivery choice options are not available to all addresses and locations. If the options are available to your shipping address, our system will show the options automatically for you at the checkout process.

A signature is required upon delivery, and if no one is at the delivery address to receive the parcel, a card will be left advising where the parcel can be collected from your nearest post office.

Or you could reschedule your parcel to a more convenient time. Please be informed that you may need to pay the associated fees. For this service and further information, you may contact Australian post directly by dialing 13 13 18.

If unfortunately that’s the case, Australian post will contact you to find out a suitable solution or you can contact Australian post directly by dialing 13 13 18. In addition, Crazysales will be more than glad to refund the extra charge to you.

The delivery choices is for shipping methods (normal eParcel & eParcel Express), and not for the number of items in an order. Multiple items are charged once if the shipping method is the same.

Yes, you can choose the service during the checkout process.

Just click on the following link – and please make sure you have your tracking number ready. www.eparcel.com.au.

Or you can create an account for My Deliveries with Australian post, where you can enjoy services like track your parcels or reschedule and/ or redirect your parcels. For more details, please visit the following link:

http://auspost.com.au/personal/my-deliveries.html?ilink=track-tool-mydeliveries

Yes, you can check your choice by logging into your My Account with CrazySales.com.au under order details page or you can check this information in your account for My Deliveries with Australian Post.

CrazySales.com.au

If you have registered for My Deliveries, you will receive up to two email notifications.

1.The first email is generated on receipt of the scan event “Ready for Collection-Customer Collect Outlet” (NT-ER4), indicating the parcel has been received at the CCP and is ready for collection. One email will be sent for each article within a consignment.

2.The second reminder email is automatically sent if the parcel is still waiting collection after 5 working days.

NOTE: There is no charge to the normal Return to Sender process for articles not collected. The article will be returned to sender if it has NOT been collected within 5 working days.

• Log in "My Account"
  (To log in, please goes to: https://www.crazysales.com.au/login)
• After logged in, click the "View Orders" from the drop-down manual right under "My Account" on the upper left corner on the page.
• The order ID is shown in the list under column "Order ID".
• Click at the order number, scroll down and check the Tracking Number column.
• Go to tracking site, input tracking number and search.

• eParcel
  Sample of tracking number: 6KA2123456 (10 digits)
  Track & Trace: http://auspost.com.au/track/ Or call 13 13 18.
  Note: The tracking number will take approximately 2-3 business days to be activated on the tracking site.
  
• Toll IPEC
  Sample of tracking number: 8473350012345 (13 digits).
  Track & Trace: https://online.toll.com.au/trackandtrace/index.jsp or call 1300 366 684.
  Note: If you are having difficulties dealing with Toll IPEC courier, please contact our service agent TIG on 03 9809 7400 for further assistance.
• DHL
  Sample of tracking number: 1627123456 (10 digits)
  Track & Trace: http://www.dhl.com.au/en.html or call 13 14 06.

• Go to item page;
• Enter your postcode in the field next to "Your Postcode" and click "OK";
• The page automatically refreshes and the ETA for your postcode is shown right under "Shipping Carriers".