Lifespan's Rubber Medicine balls are great for developing strength, power, endurance, and are suitable for all levels of abilities and ages.
1. Delivery Time Frames
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.
1.1. Late Deliveries
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
1.2. Refund or Replacement
Refund or replacement may only take place once an item is declared 'lost in transit'. In accordance with our courier's guidelines, items will be only be declared as 'lost in transit' if the item cannot be located 25 working days after dispatch.
2. Door to Door Delivery
Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.
Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday - Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.
2.1. Front Entrance Delivery
Deliveries are strictly door-to-door services, the courier will deliver to your front door location or to an accessible ground-floor entrance. Couriers are not obligated to enter any premises or homes and will enter at their discretion.
2.2. Non Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
2.3. No-one Home
If when the carrier arrives with your goods after pre-arrangement without an Authority to Leave Unattended and there is no-one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re-delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.
2.4. Warranties
Fitness equipment delivery and installation is done by trained professionals from or contracted by CrazySales. Fitness equipment installation by contractor does not alter or add to CrazySales's standard warranty or delivery terms and conditions.
3. Large items (over 40kg)
Due to Australian Occupational Health and Safety regulations someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tail gate truck will be required to unload the item. The tail gate service may incur an additional charge. Please contact us via email or phone if this is required.
4. Short Deliveries and Damage to Packaging
You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier?s delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier's delivery note.
Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at info@crazysales.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.
Short deliveries and damage to packaging must be reported to CrazySales within 2 working days of signing. Neither CrazySales nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
5. Drop Shipped Items (Direct from supplier)
Some items may be shipped directly from a supplier. These items may have a 48-hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on location.
6. PO Box and GPO Box Addresses
Delivery cannot be made to PO Box or GPO Box addresses.
7. Will Not Fit
If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee is applicable.
