Frequently Asked Questions(FAQ)

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Q1. My item is not working now, but it is still under warranty, how do I claim the warranty?

How do I make a warranty claim?
Please contact CrazySales by email and give a full detailed description of the problem, as well as a photograph of the faulty product or part and your order number. CrazySales will respond to you within 48 hours with further questions or instructions. Do not return the product at this stage.

Q2. What is the procedure for returning my item?

You can return the DOA (dead on arrival within 14 days from the date of dispatch) or faulty item to CrazySales using the following steps:
• Send CrazySales an email with your order number and the reason of return.
• Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you include this Faulty Return Form in your return package. It will enable CrazySales to process your return promptly.
• The ARN will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our courier TOLL IPEC, we will send you details of calling our courier (TOLL IPEC) to pick them up from your place

Q3. Who pays the postage costs for an item that has to be returned?

For the return of items within 14 days DOA, costs will be paid by CrazySales by your use of our Reply Paid number or by our paying our Courier.

Where a valid claim is accepted any replaced or repaired items will be sent to you at the expense of CrazySales.

Where a claim is not accepted as a valid claim your account will be debited with the cost of you returning the product to CrazySales and of CrazySales returning the product to you as well as a $30.00 handling and administration fee.

Items returned COD will not be accepted.

Q4. I have received my item but the packaging has been damaged during transit, can I change the item?

Package damage during transit is not covered by our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.

Q5. I have received my item but the product has been damaged in transit, what should I do?

All shipments are covered by CrazySales 14 day DOA warranty. Follow the procedures for making a warranty claim. If the damage is discovered outside this period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim.

Please follow the instructions for making a warranty claim and returning a product.

Q6. I have received my item but it is faulty, what should I do?

Please follow the procedures for making a warranty claim and returning a product.

Q7. Can I transfer the warranty to someone else if I give or sell it to them?

CrazySales voluntary warranties are non-transferable.

Under Statutory Warranties not only the original consumer, but any subsequent owner who received the goods as a gift, is entitled to compensation (provided the goods have not been bought for the purpose of resupply), as long as the goods are returned within a reasonable time.

However if you have bought the product from CrazySales for the purpose of selling it to another person you may be responsible for satisfying the Statutory Conditions and Warranties.

Q8. What warranty applies to products sold by CrazySales?

CrazySales provides a voluntary warranty and applies the Conditions and Warranties required by law.
Statutory Conditions and Warranties
For all product sold CrazySales provide conditions and warranties contained in the Commonwealth Trade Practices Act 1974.

Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which CrazySales specifically bring to your attention before the sale, the product is of merchantable quality—that is,

• the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and any description that is provided with the product;
• the product is fit for the purpose or job for which it is normally supplied or to which CrazySales agreed before the sale.
• the product matches any description provided on our website or on labelling or packaging; and
• you receive clear title to the product

The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.

Customers should note that all depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.

If the product does not fulfil any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.

Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.

Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to CrazySales and you including any costs involved.

For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/content/index.phtml/itemId/322947.

Exceptions
CrazySales do not provide a refund, credit or exchange if:
• you have damaged the product by using it in a way it was not meant to be used.
• you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
• the 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.

Voluntary Warranty Policy
All products sold by CrazySales have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, CrazySales will replace or repair the product at our discretion and our cost. If CrazySales have no further stock of the item and it cannot be repaired CrazySales will replace it with a similar product or offer you a full refund.

If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale.

This warranty does not apply to damaged packaging only and does not detract from your statutory rights.

Manufacturers Voluntary Warranty
Many of the products supplied by CrazySales are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.

A manufacturers warranty does not detract from your statutory rights.

Please note and follow the procedure for making a warranty claim and returning products.

Q9. What is CrazySales 30 Day Change-of-Mind Policy?

The CrazySales 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. Even if your purchase is not defective, if you're not happy just return it within 30 days of dispatch, and we'll issue you the full value of your product in store credit to spend on anything else in our shop.

Terms & Conditions

• Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new, resalable condition and original packaging.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of tear and wear. Determination of an item matching the definition of As New Condition is at the sole discretion of CrazySales.

All returns are subject to inspection by our Quality Assurance team before a refund is processed.

• Delivery fees are not included in the refund, and the item must be returned at your own cost.

• An RA number is required before the refund will be issued, do not send the item back to us before you have received your RA number from customer service.

• The item's delivery cost will be deducted from the refund if it was delivered to the recipient for free.

• Certain products can not be returned due to hygienic reasons, such as underwear, earrings, and swimwear.

• Certain products can not be returned due to copyright law, such as DVDs, CDs, and PC and console games.

• Personalised products may not be returned.

• If you return an unwanted gift, the credit will be issued to the original purchaser's account.

For full details on our return policy, visit our Warranty & Returns FAQ.

Q10. Can I get my money back if I do not want this item any more?

You are not entitled to a refund, exchange, credit, replacement or repair if you:
• you have damaged the product by using it in a way it was not meant to be used.
• you have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
• the 30 Day Change-of-Mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.