• Contact Us

Have a question and would like an answer?

Please check the FAQ page at our online Help Centre!

should you like to be in touch with our Customer Service Representatives, feel free to contacl us via either method stated below.

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  • ONLINE LIVE CHAT WITH US for Customer Enquiries, Before and After Sales

    Chat available on Mondays to Fridays from 9:00AM to 6:00PM (AEST)

  • CALL US


    03 95480224
    Mon-Fri 8AM - 5PM AEST

  • SEND US AN EMAIL for All Enquiries

    Your inquiry is important to us and in most cases we are able to respond within 24 to 36 business hours. However, if the enquiry is complex or requires additional information to be requested , your inquiry and any number of other inquiries we may currently have may be extended to to up to 72 business hours for a response.

    *Email: info@crazysales.com.au

Contact Our Customer Service Department (* required)

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  • Note: All pending orders can be cancelled. If your order is set to "PROCESSING" status, we are unable to cancel the order. Please make sure that all information is correct before proceeding to the next step. For further assistance, please send us an email at info@crazysales.com.au and one of our Customer Service officers will be happy to assist you.
  • Note: Changes to the shipping address is only possible if the order is set to "PENDING" status. Once the status is changed to "PROCESSING", no changes are allowed by the system. Please make sure that all information is CORRECT before proceeding to the next step. If you would like to continue with the payment but still need further assistance, please send us an email at info@crazysales.com.au and one of our Customer Service officers will be happy to assist you.
  • Note: Before sending your enquiry, we kindly request that you first try to track and trace your order on the appropriate tracking website. How to Track & Trace Your Item
    If you still are unable to locate your parcel, please feel free to fill out the FORM below, and we will assist you in checking on the status of your order.
  • Note:
    If the delivery concern is within the specified ETA (How to Check the ETA), we kindly request that you wait a few more days, as your parcel is most likely on it's way to your location.

    If the delivery concern is beyond the specified ETA (How to Check the ETA), please feel free to check for your parcel at the nearest local post office in your area. There is a possibility that the parcel is Awaiting Collection within the post office in your area.

    If all the steps have been done, and you are still unable to locate your parcel, please feel free to fill out the FORM below and we will assist you in checking on the status of your order.
  • Note: Please be informed that we do not stock extra parts for our items on sale, thus we are unable to sell parts for most of the products. However, we will cover the warranty of the item that was purchased from our online store.

  • You didn't get exactly what you had in mind and want to return the item? Don't worry! Please go through the Terms & Conditions of our 30 Day Change-of-Mind Policy by clicking on the logo above.
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  • (Kindly refer to User manual if applicable or send us photo(s) of the part in question)
  • Note: Please make sure you take a photo that clearly shows the issue being reported. Our Customer Service team should be able to respond to your inquiry much quicker if they can easily identify the problem, which enables us to provide a faster resolution for your issue.
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  • Note: Please provide detailed information regarding your issue. This is for our Customer Service team to immediately resolve your case.
    Please indicate CORRECT SHIPPING ADDRESS and PHONE #, as well as your specific request if applicable.
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