The CrazySales 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. Even if your purchase is not defective, if you're not happy just return it within 30 days of dispatch, and we'll issue you the full value of your product in store credit to spend on anything else in our shop.

Terms & Conditions

• Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new, resalable condition and original packaging. 

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of tear and wear. Determination of an item matching the definition of As New Condition is at the sole discretion of CrazySales. 
All returns are subject to inspection by our Quality Assurance team before a refund is processed.

• Delivery fees are not included in the refund, and the item must be returned at your own cost

• An RA number is required before the refund will be issued, do not send the item back to us before you have received your RA number from customer service

• The item's delivery cost will be deducted from the refund if it was delivered to the recipient for free

• Certain products can not be returned due to hygienic reasons, such as underwear, earrings, and swimwear

• Certain products can not be returned due to copyright law, such as DVDs, CDs, and PC and console games.

• Personalised products may not be returned

• If you return an unwanted gift, the credit will be issued to the original purchaser's account

For full details on our return policy, visit our Warranty & Returns FAQ