eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at www.eparcel.com.au
Australian Air express specialises in Australia wide small parcel deliveries. The delivery status of a package can be checked via the Internet at http://www.qantas.com.au/qfreight/qfe/home/au/en
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.
This will usually happen the evening your parcel is dispatched or early next day.
Your eParcel number is included in your shipping confirmation email. When checking the website www.eparcel.com.au using your eParcel number 16536XXXXX you should see something like this:
Delivery Number | 16536 XXXXX |
Location | LOCAL PARCEL CENTRE |
Time this Status Occurred | |
Status | Received at Parcel Centre for Processing |
Once the parcel has reached your local delivery centre another scan event will be created and checking the eParcel website www.eparcel.com.au using your eParcel number 16536XXXX number will show you something like this:
Delivery Number | 16536 XXXXX |
Location | LOCAL PARCEL CENTRE |
Time this Status Occurred | |
Status | Received at Parcel Centre for Processing |
The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.
Expected Delivery Times provided by Australia Post eParcel
From CrazySales.com.au to | Applicable Postcodes | Delivery Standard (Business Days) |
Sydney | 1000-2249;2555-2574;2740-2786 | 2-4 |
Canberra | 0200-0299;2600-2620;2900-2920 | 2-4 |
Newcastle | 2282-2310 | 3-5 |
Wollongong | 2500-2506;2515-2530 | 3-5 |
Gosford | 2250-2263 | 3-5 |
NSW Country | 2264-2281;2311-2499;2507-2514;2531-2554; 2575-2599;2631-2739;2787-2899 |
4-6 |
Melbourne | 3000-3210;3335-3341;3425-3443;3750-3811;3910-3920; 3926-3944;3972-3978;3980-3983;8000-8999 |
1-3 |
Geelong + Ballarat | 3214-3220;3350;3353-3356 | 1-3 |
Victoria Country | 3211-3213;3221-3334;3342-3349;3351-3352;3357-3424; 3444-3749;3812-3909;3921-3925;3945-3971;3979;3984-3999 |
2-4 |
Brisbane | 4000-4209;4500-4549;4999;9000-9799 | 3-5 |
Gold Coast | 4210-4229 | 4-6 |
Sunshine Coast | 4550-4575 | 4-6 |
Ipswich | 4300-4307 | 4-6 |
QLD Country Near | 4230-4299;4308-4499;4576-4689 | 4-6 |
QLD Country Far | 4690-4899 | 5-9 |
Adelaide | 5000-5199;5800-5999 | 2-4 |
SA Country | 5200-5749 | 3-5 |
Perth | 6000-6205;6800-6999 | 4-6 |
WA Country Near | 6206-6699 | 5-7 |
WA Country Far | 6700-6799 | 10-14 |
Tasmania | 7000-7099;7100-7500,7151 | 3-6 |
Northern Territory | 0800-0834;0835-0899 | 5-9 |
Where items exceed 22 kg they require a more specialised delivery service. Toll IPEC specialise in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.
For very large item deliveries our vehicle will be equipped with a hydraulic tailgate, and the driver will have a trolley to ensure that your item can be safely delivered to your door. .
According to Toll IPEC's delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.
Australia wide estimated delivery times are as follows
State | Time |
VIC | 3-4 Working days |
NSW | 4-5 Working days |
QLD | 5-7 Working days |
SA | 4-5 Working days |
State | Time |
VIC | 3-4 Working days |
NSW | 4-5 Working days |
QLD | 5-7 Working days |
SA | 4-5 Working days |
Unfortunately, we cannot ship to a PO Box. Please provide a non-PO-Box address. If there will be no one home during the day, we advise you to ship your parcel to your work address.
We ship the item(s) by DHL / UPS from our warehouses overseas. Your item(s) will normally be sent out within 3 business days and it takes approximately 3-7 business days to arrive depending on the destination. Approximately 10% of parcels delivered may take longer than the official estimated time due to customs clearance and remote area destinations.
For remote-area destinations:
We will send your item(s) via EMS if you are in a remote area. Remote areas are defined in the link below: http://raslist.dhl.com/jsp/first.jsp
Taxes/customs duties:
Australia allows free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.
We will endeavor to assist and cover in cases where duty is charged, if you are charged customs then please collect the package, pay any fees due and then contact us and we will reimburse you.
In order to provide postage discounts on multiple items, CrazySlaes.com.au would need to dispatch all items together. CrazySales.com.au does not do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia.
Currently, CrazySales.com.au calculates postage costs on a per item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from our depot to your front door. Our experience has been that customers value the added security this dispatch system provides.
Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery
Crazysales.com.au subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.
Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.
Why are packages occasionally undeliverable?
Incorrect Address.Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.
Failed Delivery Attempt. If you are not at home when your package arrives and it was being delivered by Post eParcel or Australian Air Express, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.
Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.
If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.
Please also note that deliveries with address on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to deliver to your door steps. In such cases our courier will contact you for alternate delivery options.
If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy. eParcel tracking http://auspost.com.au/track/
If your goods have been dispatched with Toll IPEC, please contact Toll IPEC on 1300 005 545 or https://b2ctracking.com.au/
If your goods have been dispatched with Australian Air Express, just click on the following link, please make sure you have your tracking number handy. http://www.qantas.com.au/qfreight/qfe/home/au/en/
Using Australia Post's regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received withing 2-15 business days of dispatch.
To track your DHL parcel, please visit http://www.dhl.com.hk/en.html or call 13 14 06
http://ice.auspost.com.au/ or 1800 007 678