If you would like to take this offer, please send us an email at email@example.com and indicate the Order ID the items you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. Crazysales will not accept any return of any item without an RA from our Customer Service Representative.
1. Start Your Return
• Send us an email at firstname.lastname@example.org and indicate the Order ID the items you wish to return and the reason for the return.
2. Get RA Number and Send It Back
• Send the items back after getting theReturn Authorization (RA) number from our Customer Service Representative.
3. Get Your Money Back or Replacement
• Your refund or replacementwill be processed as soon as we receive your returned item and confirm that there is no problem.
Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our other couriers, we will send you the contact details of our courier to organize pick up from your place.
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.
Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.
Once upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.