CrazySales provides a voluntary warranty and applies the Conditions and Warranties required by law.
Statutory Conditions and Warranties For all products sold by CrazySales provide conditions and warranties contained in the Commonwealth Competition and Consumer Act 2010.
Where the 30 Day Change-of-Mind Period has elapsed and the conditions provide that unless the product has defects which CrazySales specifically bring to your attention before the sale, the product is of merchantable quality — that is, the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and description that is provided with the product. The product is fit for the purpose or job for which it is normally supplied or to which CrazySales agreed before the sale. The product matches any description provided on our website or labelling or packaging (See "Changes to Product"); and you receive a clear title to the product.
The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.
If the product does not fulfil any of these conditions or warranties then, provided that the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that used by you has made to the cause of the claim.
Customer Service will consider each claim on its merits on a case-by-case basis and, if required, will negotiate a solution that is acceptable to CrazySales and you including any costs involved.