Frequently Asked Questions(FAQ)

Need help using crazysales.com.au?

We strive to offer you the best buying experience online! Click on the topics below for details.

Q1. How do I open an account?

To create a new account, please click on "Register" button on top of the page, and then fill out the appropriate information. You may start shopping once you have created your new account.

Q2. How do I update my account information?

To update your " My Account" , please login with your email address and password.

Q3. What should I do if I forgot my login password?

To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your billing email address. We will send your password to your billing email address.

Q4. New Discount System for Crazysales.com.au For Regular Orders (Value Customer Program)

The Valued Customers is a group of customers who are recognized and respected for their purchases from Crazysalescom.au. Read on to find out more about our Valued Customer Program and how you can join.

There are 5 tiers that distinguish a Valued Customer, based on their gross annual purchasing volume. The benefits and services vary with each tier. Each month we calculate eligibility for each tier and members can check their own status by logging into “My Account”.

Lv0
Lv1
Lv2
Lv3
Lv4
Lv5
Normal
Bronze
Silver
Gold
Platinum
Titanium
Order Total AU$
$0-3499
$3500
$8500
$20000
$50000
$300000
Crazy Point*
1X
2X
3X
4X
5X
6X
Phone Service
-
-
-
Yes
Yes
Yes
Local Pick up
-
-
Yes
Yes
Yes
Yes
Pickup Charge Order < $100
-
-
10
10
10
10

Note: Order Total only counts successful orders for the past 12 months (order status: sent). * Please arrange an appointment for pickup

For Bulk Orders
Please contact us with the following details - the item model number, the quantity you would like to purchase, and your postcode so that we can check in your bulk order quotation.

For Melbourne Local Pick Up
-We offer a pick up option for customers who are Silver Level or higher.
-For orders less than $100, we charge a $10 handling fee.
-Pick up option is not available if order contains products from the following categories:Computers & IT/Memory Cards & USB

*All on sales, special, clearance items only applicable with 1x Crazy Point

Phone Service

Support Not Support
General Enquiry Place phone order (Please visit our site)
Payment Enquiry Technical Support (Please email us)
Delivery Enquiry Warranty (Please email us)
Address Problem Order Discount (Please email us)

Crazysales reserves the right to make any changes (whether material or otherwise) to Discount System (Value Customer Program), the Terms and Conditions, the Rewards, Awards or Benefits tier offered and the Fee Schedule.

Crazysales will use best efforts to advise Members of material changes to these Terms and Conditions and will post new terms and condition to website at least 30 days before takes effect.

Q5. How do I change the billing address?

To change the billing address, please log into your account and click on "Order History". Then select the order ID and click “Edit Billing Address”. Fill in the detailed address information as requested. Click the “Save” button to finish.

Q6. How do I change my registered email address?

To change your registered email address, please log into your account and click "Login Details". Please enter in your new email address. Click the “Save” button to finish.