Frequently Asked Questions(FAQ)

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Q1. What are CrazyPoints?

As a customer in, every dollar you spend will earn you 1 CrazyPoint excluding shipping costs( Spend AUD $1 = Earn 1 CrazyPoint ). CrazyPoints are bonus points that give you even more savings on items! At checkout, simply redeem the points you have earned for further discounts. Earn enough points and get items for FREE!

Currently 1,000 CrazyPoints is equal to AUD $10.
e.g. (Your CrazyPoints) X 0.010 = AUD$ Value

Q2. How do I earn CrazyPoints?

1) CrazyPoints will be credited to your account automatically for every successful transaction (ordered and paid).
2) After receving your product, you can also write a review to earn 100-400 CrazyPoints.
3)Share our products on Facebook by clicking "Share & Win" button on product page and have a chance to win 5000 CrazyPoints every month.

Q3. How do I redeem CrazyPoints?

You can use CrazyPoints to purchase anything you want in our store. Simply redeem the CrazyPoints during the checkout process in order to get a further discount or earn more crazypoints and you can have a chance to get an item by paying only a $2 minimum fee !

Q4. Do CrazyPoints expire?

CrazyPoints expire in 24 months if unused.

Q5. What is the value of 1,000 CrazyPoints?

Currently 1,000 CrazyPoints is equal to AUD $10.
e.g. (Your CrazyPoints) X 0.010 = AUD$ Value

Q6. Is there a limit to how many CrazyPoints I can earn?

No, every member can earn CrazyPoints without any limit!

Q7. Can I transfer my CrazyPoints to another person?

Sorry, the points are non-transferable.

Q8. Will I earn CrazyPoints for delivery and handling fee?

Sorry, the delivery and handling fee is excluded when calculating the amount of points earned.

Q9. What happens to my CrazyPoints if I have the item refunded?

If an item is refunded, the CrazyPoints you have earned by purchasing this product will be deducted from your account.
If an item is purchased using CrazyPoints in conjunction with any other kind of payment, we will refund the money and CrazyPoints you have used.
An item is $13 + $3(Delivery and Handling Fee) = Total Amount of $16.
You have used 1000 CrazyPoints (Value = $10) to get $10 discount so total amount now is $6. Then you paid $6 to purchase this item.
You have earned 3 CrazyPoints. (As Delivery and Handling Fee is excluded when calculating the amount of points earned)
To refund this item, you will have 3 CrazyPoints deducted from your account, but will have $6 refunded plus 1000 CrazyPoints back to you.
For other question(s) which isn’t listed above, please email our customer service team at – our customer service team will be happy to assist you.

Q10. What is a CrazySales coupon code?

We run promotions or special discounts from time to time that allow for customers to use CrazySales coupon codes to receive discounts on our already low price items. These are usually:
1.) a certain dollar value
2.) a percentage off the order total excluding the delivery and handling fee
3.) a percentage off the delivery and handling fee
Please note that coupon code does not apply to perfume, computers, IT products, wine or DHL/UPS drop ship items and most coupon offers do not apply to on sale, promotional products.

To make sure you don't miss out on any of these great opportunities, make sure you have subscribed our newsletter.

Q11. Where can I obtain the CrazySales coupon codes?

We release the CrazySales coupon codes in 2 ways:

1.) Private:
We will occasionally offer CrazySales coupon codes for promotions to chosen segments of our membership database.

2.) Public:
We will issue the CrazySales coupon codes in our newsletters or in our advertisements in other media.

To make sure you don't miss out on any of these great opportunities, make sure you have subscribed our newsletters .

Q12. How do I redeem the CrazySales coupon codes?

You can redeem the CrazySales coupon code during the checkout process in order to receive discount in our already low price item!

Q13. Can I use more than one CrazySales coupon codes in the same transaction?

Sorry, only one CrazySales coupon code can be used for each transaction (checkout). However some of the CrazySales coupon codes can be used unlimited times in a certain period so that you can enjoy a big discount for every transaction you have with us in a certain period..

To make sure you don’t miss out on any of these great opportunities, make sure you havesubscribed our newsletter.

Q14. Why does the coupon code not work when I apply it to my laptop and USB pen drive order?

Please note that the coupon code offer does not apply to certain categories of items depending on the nature of the coupon code. For accurate details, we highly recommend that you carefully check in the terms and conditions applied to the coupon code.

Q15. CrazySales is committed to your privacy.

CrazySales is committed to your privacy. You may be concerned about the way in which we use your personal information. We have implemented this Privacy Policy to inform our customers how we use that information. Your personal information is treated with the highest importance and sensitive personal and payment information such as your own email password and credit card details are never stored anywhere on the Internet with our website. All information sent is instantly sent and then encrypted using the latest SSL technology and then sent directly to our processing system.

Q16. Why I can't use double CrazyPoints coupon on my order?

Double CrazyPoints coupon applies only to a normal user account at Lv0. If your account is Lv1 or above, all double CrazyPoints coupons will not work.
You can login to "My Account" find out what user level you currently have.
Click here to find out more about Value Customer Program